Workshop Management Specialist

1 week ago


Exeter, United Kingdom Machine Mart Full time
About The Job
We're seeking an experienced Workshop Management Specialist to lead our store teams and drive sales performance. As a key member of our management team, you'll be responsible for managing day-to-day operations, motivating staff, and developing strong relationships with customers.

Job Summary:
Lead a team of up to 6 staff members in a fast-paced retail environment, focusing on delivering exceptional customer experiences and meeting challenging sales targets. Manage day-to-day operations, including stock management, visual merchandising, and customer service. Collaborate with other departments to ensure seamless delivery of customer service and sales.

Key Responsibilities:
• Manage store operations, including stock management, visual merchandising, and customer service
• Lead and motivate a team of up to 6 staff members, focusing on their growth and development
• Develop and maintain strong relationships with customers, providing expert advice and building trust
• Achieve sales targets and key performance indicators (KPIs), working collaboratively with other departments as needed

Requirements:
• Proven experience in managing a small team and achieving sales targets in a retail or field sales environment
• Managerial experience within a hard goods environment, with a focus on motivating and developing staff
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
• Basic computer literacy and accuracy in numerical tasks

What You'll Get in Return:
• Competitive salary: £35,000 - £45,000 per annum
• Staff discounts on products and services
• Healthcare cash plans and company pension scheme
• Access to the Retail Trust well-being platform and life cover
• Paid breaks and free tea and coffee
• Role-specific training and development opportunities

About Us
Machine Mart is the UK's leading specialist retailer of workshop power tools and equipment, with over 40 years of experience serving the general public and trade customers. We're committed to delivering exceptional customer service and sales performance, and we're looking for talented individuals like you to join our team.

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