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Strategic Operations Director
2 months ago
The post holder will provide operational leadership and management to the designated Directorate and its associated workforce and services.
Working in partnership with other members of the Divisional Management Team, the post holder will promote effective governance and ensure that the highest standard of clinical care is delivered. They will be responsible for ensuring all clinical and non-clinical performance indicators, targets and objectives are met in line with national and local standards.
Main Responsibilities- Communicate clear and positive messages to staff, the Divisional Board, other parts of the Trust and key stakeholders. Translate highly complex information into easy to disseminate communications.
- Challenge internal and external parties where necessary to overcome barriers to change and/or understanding and to ensure that learning is shared so that risks are mitigated and reduced.
- Working with the DDO to ensure that the Division works actively and collaboratively with colleagues in the local health community. Work across organisational boundaries to develop effective multi-agency partnerships and local integrated management arrangements with primary care, other NHS providers, ICS, Social Care Services and other local stakeholders.
- Develop and maintain effective working relationships with Divisional and Professional leaders across the Trust to ensure that services are effectively integrated at local level.
- Attend departmental cross-site business and governance meetings to link with senior team members to ascertain problems faced and help implement processes/change to enhance and improve patient care and service continuity.
- Responsible for overseeing effective staff involvement and communication strategies (including the dissemination of the team brief) and working relationships across the operational areas and creating a working environment that empowers staff to achieve optimal performance.
At University Hospitals Sussex NHS Foundation Trust, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing University Hospitals Sussex NHS Foundation Trust you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with University Hospitals Sussex NHS Foundation Trust.
Key Performance Indicators- Contribute to and support the management of a Divisional Assurance Framework to meet the integrated performance metrics required by the Division. Ensure information is collected, critically evaluated and analysed, some of which is of a highly complex nature and use this to determine and shape strategy.
- Lead in assessing the capacity and demand for services by regularly monitoring demand and productivity seeking to ensure patient flows through the system are safe, effective and deliver high quality outcomes & performance working with the Operational and Professional Leaders within the Division.
- Lead on behalf of the DDO, the design and implementation of a robust Performance Management reporting system for the Directorate, to support the services, Division and wider Trust Governance and understanding. This includes contributing to the Divisional Strategy Deployment Reviews and Status Reports as part of the Patient First programme undertaken within the Division.
- Support the investigation of complaints/incidents/PALS enquiries and near misses and ensure that issues arising from the investigation are suitably addressed and also used as an opportunity to improve and learn within services.
- Contribute to the formulation, planning and development of long-term Strategic and Operational Business Plans for specific clinical and non-clinical areas in line with Divisional and Trust priorities, these may impact across the wider organisation.
- Lead and support the Division to achieve robust lines of authority, delegation and accountability within the areas of designated responsibility.
- Support and lead improvement projects as part of the Patient First Kaizen programme.
- In partnership with the Divisional Management Team, Finance and HR contribute to the strategic development of the Divisional services through local innovation and service improvements.
- Contribute to guidelines; be responsible for policy and procedure documents within the Directorate to ensure policies and procedures are up to date, available, and when and where appropriate, developed in the Trust format and these take account of any NHS or legislative changes.
- Develop strategies that underpin the Trust's strategic objectives, to progress the planning and implementing of these.
- Underpin the planning, delivery and evaluation of quality improvement initiatives within the designated departments and areas of remit of this post.
- Operationally lead on behalf of the Division the oversight and coordination of the Emergency Planning and Business Continuity functions of the Division as appropriate.
Essential
- Masters degree level in Management or Health related subject or equivalent knowledge
- Experience in senior management role
Desirable
- Experience working successfully in comparable role
Essential
- First degree or equivalent in related subject
- Extensive up to date knowledge of NHS
Desirable
- Project management qualification
- Experience working in an Acute Teaching Trust
Equality, Diversity & Inclusion
- Evidence of having undertaken own development to improve understanding of equalities issues
- Evidence of having championed diversity in previous roles (as appropriate to role)
