Receptionist

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Malmaison Full time
Receptionist Job Description

We are seeking a friendly and enthusiastic Receptionist to join our team at Malmaison. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.

Key Responsibilities:
  • Manage front desk operations, including check-in, check-out, and guest services
  • Provide accurate and efficient information to guests regarding hotel facilities, services, and local attractions
  • Handle guest complaints and resolve issues in a professional and courteous manner
  • Process payments, handle cash and credit transactions, and maintain accurate records
  • Collaborate with other departments to ensure seamless guest experiences
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Basic math skills and accuracy with handling cash and credit transactions
  • Knowledge of hotel operations and services
  • Ability to work a variety of shifts, including evenings, weekends, and holidays
What We Offer:
  • Competitive hourly rate
  • Opportunities for career advancement and professional growth
  • Discounted room rates and other perks for employees and their families
  • A dynamic and supportive work environment

At Malmaison, we are committed to providing exceptional service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.


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