ERP Support Specialist

6 days ago


Andover, United Kingdom Proactive Appointments Limited Full time

Proactive Appointments Limited is seeking an experienced ERP Support Specialist to join our team. This fixed-term contract opportunity provides a unique blend of challenges and rewards, with exposure to international projects and the chance to work onsite in Andover three days a week.

About the Role
  • Deliver second- and third-line support for AX and D365 Finance & Operations (F&O) ERP systems.
  • Troubleshoot and resolve incidents in collaboration with third-party providers.
  • Log support calls and maintain comprehensive documentation of resolutions.
  • Work with business analysts to translate business requirements into actionable functional specifications.
  • Support testing, acceptance, and the lifecycle management of ERP solutions.
  • Participate in an on-call rota for out-of-hours support.
Required Skills and Qualifications
  • At least 3 years of ERP support experience, ideally with AX and D365 F&O (experience with other systems such as SAP or Oracle is also considered).
  • Strong understanding of the Finance module and at least one additional module (e.g., Sales & Marketing, Trade & Logistics, Supply Chain & Procurement).
  • Knowledge of finance, accounting, and taxation processes.
  • Experience in requirements gathering and solution design.
  • Clear and concise communication skills, both written and verbal.
  • Bachelor's degree in Business or Technology-related disciplines.
  • Dynamics 365 F&O or AX certifications.
Benefits
  • Annual leave (pro rata to start date).
  • Group Life Assurance (Death in Service).
  • Health Cash Plan (effective after probation).
  • 50% employee discount on products (effective after probation).
  • Employee Assistance Programme.
  • Group Personal Pension Plan (5% employee, 5% employer contributions).

The estimated salary for this role is £70,000 per annum + benefits, reflecting the importance of the position and the level of expertise required.



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