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Sales Operations Specialist
2 months ago
About the Role:
We are seeking a highly skilled Sales Operations Specialist to join our team at SRG. As a Sales Operations Specialist, you will play a critical role in supporting the commercial function, ensuring seamless order processing, and driving sales growth.
Key Responsibilities:
- Manage the incoming customer ordering process and requests for further information, with speed and accuracy.
- Support the customer onboarding process, including set-up, order verification, updates to schedule, payment, and delivery timelines.
- Utilize HubSpot to support pipeline management, performance reporting, and to ensure all sales opportunities are maximized.
- Investigate customer support issues and assign to the correct team, ensuring the customer receives accurate information on who best can resolve their issue.
- Manage and maintain good vendor relations, regular liaison with external agencies and departments.
- Collaborate with internal operations teams, including Sales, Finance, Shipping, and Quality, to ensure delivery of seamless order processing.
- Interpret and present HubSpot data to identify improvements in the sales process, KPI monitoring, and forecasting.
Requirements:
- Bachelor's degree in a Life Science discipline.
- Proficient user of HubSpot, with experience in commercial operations.
- Advanced MS Excel skills, including data analysis and visualization.
- Ability to create productive sales reports to inform the sales and customer fulfillment process.
- Experience in vendor management, from within a product-based setting.
About SRG:
SRG is a leading organization in the life science industry, with a product portfolio in cell manufacturing and therapeutics. We are committed to delivering high-quality products and services to our customers.
