Logistics Team Leader

6 days ago

Hayes, Greater London, United Kingdom Right Now Recruitment Full time

About the Role:

Right Now Recruitment is seeking a seasoned Export/Import Team Leader to support the Perishable division of a leading global forwarder based in Hayes.

The ideal candidate will possess prior leadership experience within Freight, with a strong understanding of Perishable goods logistics.

Key Responsibilities:

  • Oversee the end-to-end movement of perishable products, managing shipments and liaising with carriers, handling agents, transport, and warehouse teams to resolve exceptions.
  • Build and expand relationships within the Perishable Customer Portfolio, participating in customer calls and meetings to align services with their needs.
  • Ensure adherence to customs compliance and documentation standards, including managing customs entries for specialist licenses and handling any retrospective compliance requirements.
  • Create, track, and update shipments.
  • Ensure job files are complete with accurate information.
  • Manage allocated customers according to SOPs, identify value-adding opportunities, and promptly update the internal complaints system with root cause analyses and solutions.
  • Implement Active Leadership practices to engage and develop team members, leading weekly briefings and driving a collaborative culture.
  • Work directly with the UK Perishables Manager and sales team during client meetings to foster relationships and explore growth opportunities.
  • Complete all statutory and mandatory training requirements, ensuring team compliance with relevant procedures and documentation standards.
  • Perform any other duties required to ensure operational excellence and customer satisfaction.

Requirements:

  • Experience in exports/imports, with exposure to perishable goods logistics.
  • Understanding of HMRC procedures and familiarity with CDS is advantageous.
  • Demonstrated ability to meet customer needs professionally and maintain high standards in customer service.
  • Proven ability to lead, motivate, and drive teams toward achieving KPIs and operational goals.
  • Experience using Cargowise would be beneficial, but is not essential.

Please note that Right Now Recruitment requires the successful candidate to undergo pre-employment checks, including a 5-year checkable employment/education history and a DBS check.

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