Support Administrator for Applications

4 weeks ago


Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time
About the Role

As a Support Administrator for Applications, you will be responsible for providing in-house systems administration, analytical, and service desk response for Churchill Estates Management's hosted operational applications. This includes MRI Qube PM and Civica CX / Keystone.

Your Key Responsibilities

Provide technical support for the initial build, ongoing configuration, testing, troubleshooting, and implementation of IT systems, applications, and projects.
Lead on system upgrades, including the preparation of upgrade schedules and the management of User Acceptance Testing (UAT) to completion.
Proactively maintain systems, integrity of data, and compliance.
Support future system integrations of allocated applications.
Create and maintain technical documents and procedures.
Support the business with system reporting and wider day-to-day system operations.
Resolve service desk tickets relating to your range of assigned applications, documenting resolutions and actions undertaken.
Escalate and manage service tickets as needed with the relevant third-party suppliers.
Work with the training academy to support the onboarding of new application users.

About You

This is a great opportunity for a methodical, proactive, and analytical applications specialist who has previous experience supporting and advising a business on how to develop and maximise their system capabilities.

You'll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your own workload and responsibilities.

Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be a distinct advantage. As a minimum, you will be able to demonstrate proven experience of working with SaaS and third-party applications within a commercially orientated business.

We are also looking for someone with excellent problem-solving and investigation skills, who appreciates the importance of creating detailed documentation.

Your Rewards

Competitive salary
Company car or cash for car allowance
Annual holiday entitlement of 24 days + Bank Holidays
Day off on your birthday
Ongoing investment into your personal development (CPD)
Colleague well-being initiatives and ambassadors
Peer recognition scheme linked to our values
Colleague, Client, and Land referral bonuses
Employee Assistance programme
Reward card
Eyecare reimbursement
Health Screening
Charity events linked to Churchill Foundation
John Lewis vouchers - £200 to all expectant parents

About Us

Churchill Estates Management is a wholly owned subsidiary of Churchill Retirement Plc. The business has grown year on year since launching in 2006 and we now manage more than 220 retirement developments, 9,000 apartments, supporting over 11,000 retired people nationally.

Our Head Office, based in Ringwood, provides vital centralised services in support of our retirement developments who in turn are supported by a team of experienced Regional and Area Managers, right across the UK.

Our service is about so much more than simply buildings and facilities management, we provide an enhanced lifestyle for our homeowners in their retirement. You will find all Colleagues of CEM extremely passionate about this, and we go above and beyond to ensure our customers enjoy their retirement, and their loved ones have peace of mind.

We are an ambitious, innovative, and award-winning company who have a clear growth strategy for the years ahead.

Our Vision is to be the best property management company in the UK.

We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story, apply today.

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