Academic and Exams Coordinator

4 days ago

Birmingham, Birmingham, United Kingdom S Knights Full time

Transforming Education and Skills Development

About the Role:

We are seeking a highly motivated and detail-oriented professional to join our team at S Knights as an Academic and Exams Officer. This exciting opportunity will enable you to make a real difference in education and skills development by ensuring the smooth and efficient management of exam-related processes.

Key Responsibilities:

  • Claims Processing: Oversee and monitor claim submissions for a diverse range of qualifications, coordinating with various awarding organisations and ensuring timely responses to External Quality Assurance (EQA) visits.
  • External Quality Assurance (EQA) Visits: Take the lead in coordinating EQA visits, working closely with centres, quality teams, tutors, and internal quality assurers (IQAs) to ensure all requirements are met.
  • Exam Coordination & Management: Oversee all exam-related activities, ensuring compliance with the Joint Council for Qualifications (JCQ) regulations and other awarding organisation rules.
  • Complaints Management: Serve as the Complaints Officer, addressing and resolving issues in line with company policies to maintain high standards of service.
  • Surveys & Feedback: Lead the collection and analysis of learner feedback, driving continuous improvement in service delivery.
  • Data Management: Utilise Pellcomp (PICS) software and other learner management systems to manage and report on learner data, ensuring accuracy and compliance.

Requirements:

  • Familiarity with Pellcomp (PICS) software and other learner management systems is a plus.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

About You:

We are looking for a proactive, detail-oriented professional with a passion for education and skills development. If you are a driven individual who is committed to delivering high-quality services, we would love to hear from you.

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