Designate Site Manager

5 days ago


Carlisle, Cumbria, United Kingdom Moto Full time
Job Overview

Moto is a leading provider of hospitality services, and we are currently seeking a talented individual to join our team as a Designate Site Operations Manager.

This is an exciting opportunity for someone looking to develop their skills and experience in a fast-paced environment, with the goal of progressing to a Site Operations Manager role.

About the Role:

  • The successful candidate will be responsible for supporting the Site Operations Manager with the day-to-day running of the site, including deputising in their absence.
  • They will also be expected to create a winning culture by transforming customer service and ensuring customers are at the heart of all decision making.
  • Additionally, they will take ownership of the Site Management Team recruitment and lead department teams to achieve and deliver excellent brand standards and customer service.

Responsibilities:

  • Deputising in the Site Operations Manager's absence for all operational requirements on site
  • Create a winning culture by transforming customer service and ensuring customers are at the heart of all of our decision making
  • Take ownership for the Site Management Team recruitment
  • Lead your department teams to achieve and deliver excellent brand standards and customer service
  • Ensure that compliance with Moto and brand standards is achieved through the delivery of brand requirements by your department managers and escalate any issues to your Region Manager
  • Ensure that all Moto standards, health & safety and food safety legislative checks are completed at your site and escalated to the appropriate Central Support departments
  • Manage and achieve stock holding within company targets within the departments
  • Drive and achieve departmental sales targets
  • Analyse and act upon financial/performance data to ensure each unit is running efficiently and profitably, by ensuring that all basic cost controls are in place

Requirements:

  • A proven track record in managing and leading teams in a high volume, retail, or catering brand environment
  • You will have previous experience working to and delivering against budgets, P&L, labour costs and ratios and cost saving initiatives
  • An ability to build strong and positive relationships with stakeholders
  • Previous experience motivating and increasing the performance of your team with mentoring, training, and succession planning
  • An ability to remain calm under pressure in a pressurised environment

What We Offer:

  • Annual bonus of up to 27%
  • Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
  • Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
  • Fabulous development opportunities including funded qualifications, leading to the next step in your career being a Site Operations Manager


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