Site Operations Team Lead
1 day ago
We are seeking a highly skilled and motivated individual to join our team as a Designate Site Operations Manager.
This is an excellent opportunity for someone looking to develop their skills and experience in a dynamic environment, with the goal of progressing to a Site Operations Manager role.
- The successful candidate will be responsible for supporting the Site Operations Manager with the day-to-day running of the site, including deputising in their absence.
- They will also be expected to create a winning culture by transforming customer service and ensuring customers are at the heart of all decision making.
- Additionally, they will take ownership of the Site Management Team recruitment and lead department teams to achieve and deliver excellent brand standards and customer service.
Key Responsibilities:
- Deputising in the Site Operations Manager's absence for all operational requirements on site
- Create a winning culture by transforming customer service and ensuring customers are at the heart of all of our decision making
- Take ownership for the Site Management Team recruitment
- Lead your department teams to achieve and deliver excellent brand standards and customer service
- Ensure that compliance with Moto and brand standards is achieved through the delivery of brand requirements by your department managers and escalate any issues to your Region Manager
- Ensure that all Moto standards, health & safety and food safety legislative checks are completed at your site and escalated to the appropriate Central Support departments
- Manage and achieve stock holding within company targets within the departments
- Drive and achieve departmental sales targets
- Analyse and act upon financial/performance data to ensure each unit is running efficiently and profitably, by ensuring that all basic cost controls are in place
Requirements:
- A proven track record in managing and leading teams in a high volume, retail, or catering brand environment
- You will have previous experience working to and delivering against budgets, P&L, labour costs and ratios and cost saving initiatives
- An ability to build strong and positive relationships with stakeholders
- Previous experience motivating and increasing the performance of your team with mentoring, training, and succession planning
- An ability to remain calm under pressure in a pressurised environment
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