Hospitality Team Member

3 weeks ago

Manchester, United Kingdom YHA Full time
About the Role

We are seeking a highly motivated and enthusiastic Hospitality Team Member to join our team at YHA Manchester. As a key member of our team, you will play a crucial role in delivering exceptional customer service and ensuring our guests have a memorable experience.

Key Responsibilities
  • Provide warm hospitality and great customer service to all our customers, members, and guests.
  • Work on reception and offer insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
  • Utilize our systems for efficient guest check-ins and check-outs and food & beverage sales and service.
  • Carry out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
  • Assist in the preparation of food in the kitchen and serve food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What We Offer

As a Hospitality Team Member at YHA Manchester, you will enjoy a competitive hourly rate of £11.44, flexible working hours, and opportunities for personal growth and development. You will also have access to our staff discount and cashback portal, free YHA Membership, and 10 free hostel stays per year for you and up to 3 friends or family members.

Our Culture

At YHA, we believe in the power of diverse perspectives and unique experiences. Our vision is to create an environment where every individual is celebrated for who they are and what they bring to our team. We are committed to making YHA accessible for all and actively seek to build a diverse team.

How to Apply

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we invite you to submit your CV and complete our brief application form. Please feel free to attach a cover letter to further express your unique qualifications and experiences.

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