Front of House Team Lead

3 weeks ago

Luton, Luton, United Kingdom Pret Full time

About the Role

We are seeking a skilled and enthusiastic Front of House Leader to join our team at Pret. As a Front of House Leader, you will play a pivotal role in ensuring that our customers have the best experience in our shops.

Key Responsibilities

  • Lead the team by example, demonstrating a genuine care for our customers' happiness.
  • Drive high standards every time, whether that's through the quality of a coffee or the appearance of a sandwich.
  • Create personalized experiences that connect with each customer on a personal level.
  • Be the friendly face of Pret, inspiring your team to do the same.
  • Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
  • Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.

What We Offer

  • A competitive hourly rate of £ to £ per hour (inclusive of weekly mystery shopper bonus of £ per hour).
  • Flexible shifts to suit your lifestyle.
  • Free meals while you're working.
  • Club Pret Membership, with 50% off food and 5 free drinks a day.
  • Earn an extra £5 when you start to work between 3am and 5am.
  • Earn up to £200 cash when you successfully refer a friend.
  • 28 days paid holiday (pro-rata if you're part-time).
  • Virtual GP.
  • Your Pret Benefits – employee discount program (Retails, Food, restaurants, Gym, etc).
  • Free shoes.
  • Rewards for being outstanding.
  • Pension scheme.
  • Length of service reward.

Career Growth

  • Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member).
  • Grow with us and earn professional qualifications: we offer Apprenticeships Level 3.
  • Use of our internal 'Opportunity Network' to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.

About Us

Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we're dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day and anything we don't sell, goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It's (partly) what we think makes Pret special.

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