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Retail Supervisor

1 month ago

London, Greater London, United Kingdom Finisterre Full time
About Finisterre

We're a B Corp certified brand that's passionate about creating functional and sustainable products for those who love the sea and adventure. Our retail teams are the heart of our community, and we're looking for a Retail Supervisor to join our Covent Garden store in London.

The Role

As a Retail Supervisor, you'll be responsible for leading by example to drive sales through exceptional customer service and store standards. You'll support the management team with day-to-day store operations, ensuring we meet our targets and KPIs. You'll also be proficient in all aspects of store operations, from product training to cash handling.

Key Responsibilities
  • Customer Experience
    • Be a role model for your team and influence others to deliver exceptional customer service.
    • Support the management team to deliver product training and ensure the team is fully versed in our product point of difference.
    • Encourage others to build relationships with our loyal and new customer base and Finisterre community.
    • Use your best judgment in all customer service matters, making appropriate decisions with a strong customer focus.
  • Commercial
    • Motivate and influence the team to deliver daily targets and KPIs under your leadership.
    • Demonstrate and encourage others to maximize sales potential using our multi-channel offering effectively.
    • Assist in the analysis of the RCA report, contribute to the weekly trade feedback, and share commercial ideas that positively impact trade.
    • Run the store efficiently and manage the shop floor effectively in the absence of management team.
  • Operations
    • Responsible for the open and closure of the store, ensuring all store assets and the site are fully secured.
    • Accurately follow cash management procedures and ensure all cash handling is documented and signed for.
    • Assist with frequent H&S compliance tests and checklists, ensuring all health and safety policies are adhered to.
    • Ensure the correct procedures are being used for processing any stock movement in or out of store.
    What You'll Bring to Finisterre
    • Previous experience in a leadership role within a customer-focused environment.
    • A strong understanding of exceptional customer service.
    • Good experience in working towards targets and KPIs.
    • Good knowledge of retail operations and procedures.
    • You share our love of the sea and our brand values.
    • You care about our planet and want to share your passion for protecting it with others.
    • You like to lead by example, motivating and supporting others.
    • You are a people person, building positive relationships with both customers and your retail team.
    • You pay attention to detail, take pride in delivering tasks accurately and to a high standard.
    Benefits

We're offering a full-time contract with a competitive salary of £28,392. You'll also receive a range of benefits, including a discretionary bonus scheme, pension scheme, 33 days off per year, and additional holidays for length of service. You'll also get 60% product discount for personal and gift use, 30% Friends and Family product discount, life assurance, and access to a wide range of wellbeing programs.