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Team Leader

2 months ago

Wimborne Minster, Dorset, United Kingdom Venture Hotels Full time

Job Title: Team Leader

**About the Role**

As a Team Leader at Venture Hotels, you will be responsible for providing exceptional customer service and ensuring a memorable experience for every guest. You will work closely with the management team to resolve any issues that may arise and help coordinate the team during busy shifts.

**Key Responsibilities**

* Provide customers with a heartfelt and memorable experience each and every time they visit
* Deputise for the management team and resolve any issues that arise in their absence
* Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork
* Ensure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible

**What You'll Bring**

* A great eye for detail, making sure every pint is poured to perfection
* Be a role model to the team on giving great service and making sure every customer receives a warm welcome
* An ability to think on your feet and adapt to whatever challenges arise during a busy shift
* A positive can-do attitude and be a real team player

**Qualifications**

* One year experience as FOH Team Leader

**What We Offer**

* A competitive salary
* Tronc payments and pension contribution
* The chance to further your career across our well-known brands
* Discount of 33% for you and 15% for your loved ones on all of our brands
* Wage Stream – Access your wage before payday for when life happens
* Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile, and many more...
* Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels
* Free employee assistance program – Mental Health, well-being, Financial, and Legal support because you matter