Patient Services Liaison

1 week ago


Bruton, Somerset, United Kingdom NHS Full time
About the Job

We are seeking a highly skilled and experienced Administrative Services Coordinator to join our team at Bruton Surgery, in Somerset. This role involves a variety of responsibilities, including assisting patients in person and over the phone, managing appointments, handling repeat prescriptions, providing administrative support, and maintaining a welcoming reception environment.

The salary for this position is estimated to be around £28,000 - £35,000 per annum, depending on experience.

Key Responsibilities

This role requires excellent communication skills both over the phone and face-to-face in a busy and fast-paced surgery. You will provide administration and reception duties for the surgery, which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertaking a variety of administrative duties to assist in the smooth running of the surgery, in accordance with agreed procedures, protocols, and timescales.

  • Coordinate administrative tasks, including data entry, filing, and record-keeping.
  • Provide exceptional customer service, responding to patient queries and concerns.
  • Assist with the preparation of reports and presentations, as required.
  • Develop and maintain relationships with patients, staff, and stakeholders.

You will be required to work accurately and prioritize your own workload effectively while working as part of a team, meeting competing deadlines. You will also be confident to proactively alert management / clinical staff to issues of quality, risk, and safeguarding, as part of your daily role.

Skills and Qualifications

To be successful in this role, you will require:

  • Experience of working in a fast-paced, dynamic environment.
  • Excellent communication and interpersonal skills.
  • Ability to work accurately and efficiently in a busy office environment.
  • Strong organisational and time management skills.
  • Knowledge of Microsoft Office applications.
Benefits

We offer a competitive salary, opportunities for career development, and a supportive team environment. You will also have access to excellent training and development opportunities, including IT skills training and knowledge of clinical systems such as EMIS.



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