Receptionist/administrator - Bruton

Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. Search for, register if necessary and book onto the computer system patients as they present at the desk. Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues. Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment Deal with requests from patients and GPs for emergency calls, following protocol and dialling 999 as required.

Maintain an overview of the waiting areas, informing patients of any known delays and ensuring the area remains in a neat and tidy condition. Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team Record visit requests and alert duty doctor according to practice policy. Receive urgent results as they come in from the pathology department at the hospital.

Liaise with GP and contact patients with information. Handle specimen samples from patients appropriately. Open up/lock Practice premises and maintain security in accordance with Practice protocols. Ensure telephone system has been transferred correctly to out of hours message.

Advise patients of relevant charges for private services and accept payments/issue receipts Clear and re-stock consulting rooms if required (including stationary and prescription paperwork) Keep all areas of the building, noticeboards and leaflet dispensers tidy Attend ancillary and other staff meetings and training courses as required Participate in an annual appraisal To assist with the provision of cover for colleagues absences (leave and sickness absences). To assist/support with the induction and training of new staff as directed by the Practice Manager or Lead Offer general support to the practice and project a positive and friendly image to patients and other visitors. To assist with any other duties that may be required to ensure the smooth running of the practice. Liaise with patients and pharmacies regarding prescription queries and requests as required Dealing with urgent 2ww referrals to ensure they are sent in a timely manner Using the e-referral programme to request patient appointments as necessary at local NHS Trust & Treatment Centres Typing and sending non-e referrals as necessary directly to the local NHS Trust and Treatment Centres, ensuring this is coded on the patient record Typing and sending various letters to patients as requested by Doctors and Nursing staff.

Additional task such as coding and summarising