Executive Director of Customer Experience London Brentford

2 weeks ago


London, Greater London, United Kingdom Aparthotels Adagio Full time
Customer Service Leadership Opportunity

We're seeking a seasoned Executive Director to lead our customer experience efforts at Adagio London Brentford.

About Us:

Aparthotels Adagio is a growing brand that values initiative and collaborative work, where the goal is for you to actively contribute to its growth. Our team embodies the warm hospitality of the sites we manage, and we're counting on you to cultivate this spirit in your teams.

Your Mission:

As our new Executive Director, you will be entrusted with leading your teams to achieve exceptional customer satisfaction and foster development within the company. You'll create conditions to optimize customer experience and commercial performance, while engaging and unifying your teams to help them grow within the company.

Key Responsibilities:

  • Contribute to the brand's influence by autonomously leading your teams.
  • Create the conditions to optimize customer satisfaction and foster team development.
  • Achieve, and even exceed, commercial, managerial, and financial goals.
  • Engage and unify your teams, helping them grow within the company.

Qualifications:

To succeed in this role, you should have a passion for customer service and be able to inspire and share your expertise to help your team members grow. You'll also need to enjoy participating in sales efforts and optimizing the performance of the profit center under your care.

Benefits:

We offer a competitive salary of £60,000 per year, reflecting the importance of this role in driving our business forward. Additionally, you'll have opportunities for professional growth and development within the company, as well as access to a range of benefits and perks.


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