Senior Mortgage Operations Leader

1 month ago

Horsham, West Sussex, United Kingdom Lakeview Loan Servicing Full time
Job Title: Senior Mortgage Operations Leader

The Vice President Mortgage Operations (Processing) is a senior leader supporting our Consumer Direct (CD) business line, contributing to the overall strategy and execution of our business platform. This role includes managing team development, performance, efficient documentation gathering, continuous improvement through data, technology management, and effective customer communication.

Key Responsibilities:
  • Design, implement, and manage performance metrics relevant to organizational goals, ensuring data accuracy and timely updates.
  • Provide leadership and guidance to direct and indirect reports, fostering a culture of continuous development and performance excellence.
  • Offer direction, candid feedback, and challenging growth opportunities.
  • Develop and recruit talent to ensure team strength and succession planning.
  • Identify and act on opportunities for business and process improvements.
  • Evaluate and respond to internal and external reviews and audits related to quality control, compliance, and other related areas.
  • Manage third-party providers to ensure compliance with Service Level Agreements (SLAs).
  • Review and implement changes in investor standards and government regulations, updating policies and procedures accordingly.
  • Leverage data to drive process improvements and customer satisfaction, updating policies and procedures as needed.
  • Occasional travel may be required (10-15%).
Requirements:
  • College degree preferred, or equivalent experience in mortgage banking originations and management.
  • 10+ years of management experience, with at least 5 years in mortgage operations.
  • 5+ years of proven experience driving measurable operational improvements using data.
  • Proficiency with MS Office Suite and mortgage origination systems, particularly Encompass.
  • Applied knowledge of regulatory requirements, government-sponsored enterprise loan programs, and mortgage documentation.
  • Experience transforming or radically improving a mortgage processing operation.
  • Experience leading or being a key stakeholder in digital transformation initiatives.
  • Ability to manage multiple sites, personalities, and changing business/market conditions.
  • Strong planning and organizational skills, with the ability to meet deadlines and deliver high-quality output.

All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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