Director of Resident Services

3 days ago


Lewisham, United Kingdom Ackerman Pierce Ltd Full time
Ackerman Pierce Ltd is an award-winning local authority seeking a highly skilled Director of Resident Services to oversee housing allocations, tenancy management, estate services, and resident engagement. As a results-driven individual, you will deliver customer-focused outcomes and drive innovative solutions to tackle housing challenges.

The estimated salary for this role is £90,000 - £130,000 per annum, depending on experience. Key responsibilities include service excellence, innovation & improvement, regulatory compliance, partnership building, and team development. Proven leadership skills and exceptional communication abilities are required.

About You:

We are looking for a candidate with strong knowledge of housing legislation, tenant rights, and best practices in housing services. Experience in a senior housing management role, ideally within a local authority or similar organization, is essential. A track record of achieving measurable outcomes and improving services is critical.

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