Customer Service Supervisor

3 days ago


London, Greater London, United Kingdom PRS Full time
About the Role

We are recruiting for an experienced Customer Service Supervisor to join our PRS team. As a key member of our operations team, you will be responsible for delivering exceptional customer service, ensuring high-quality delivery of contracted services, and overseeing the day-to-day operations of our property.

  • Main Responsibilities:
  • Supervise the provision of security, cleaning, window cleaning, and reception services to ensure high standards and smooth service delivery.
  • Plan and chair contractor performance reviews and tenant meetings to discuss their business needs and expectations.
  • Lead by example, promoting an operational vision that benefits occupiers, visitors, and all other users of the property.
  • Build relationships with tenants, understanding their business needs and requirements.
  • Support the company's strategies and initiatives at the property level.
  • Monitor and reconcile service charge budget lines in consultation with the Operations Manager.
  • Ensure health and safety compliance at the Property using the H&S Management System.

The ideal candidate will have excellent communication skills, a proactive approach, and a customer-focused mindset. They will also have a good understanding of building operations and management systems.

Salary: £55,000 per annum (approximately)



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