Night Duty Operations Manager
3 weeks ago
Rendall & Rittner is a respected Residential Leasehold Property Management company seeking an experienced Night Duty Operations Manager to join their team. With a focus on delivering exceptional service to residents, clients, contractors, and guests, this role presents a unique opportunity for career growth and development.
About the RoleThis position requires a strong customer service background, with experience in supervising a small onsite team and ensuring Standard Operating Procedures (SOPs) are adhered to. The ideal candidate will have a proven track record of delivering great customer service, managing complaints, working safely, and managing a team environment. As a leader, you will be responsible for inspiring and engaging your team, while also taking the initiative to resolve challenges and coordinate site-related issues.
Key Responsibilities- Manage all aspects of night operations to ensure a high level of service delivery to residents, clients, contractors, and guests.
- Deliver high levels of health and safety compliance by conducting regular inspections, patrols, and uploading compliance documentation.
- Ensure seamless service during nights by overseeing bar and leisure amenities, and ensuring they are closed/opened punctually.
To succeed in this role, you will need:
- A strong customer service background with experience in supervising a small onsite team.
- A proven track record of delivering great customer service, managing complaints, working safely, and managing a team environment.
- The ability to lead, engage, and inspire others, while taking the initiative to resolve challenges and coordinate site-related issues.
- Demonstrable experience in dealing with onsite emergencies and coordinating any site-related issues.
Rendall & Rittner offers a competitive salary package, including a base salary of £32,000 - £35,000 per annum, depending on experience. Additional benefits include:
- A comprehensive pension scheme.
- Access to Employee Assistance Programs (EAP) to support family, health, financial, and work-related matters.
- A range of employee benefits, including exclusive savings on entertainment, travel, dining, shopping, health, and fitness.
Rendall & Rittner is a leading Residential Leasehold Property Management company, dedicated to delivering exceptional service to residents, clients, contractors, and guests. With a focus on career growth and development, we offer a dynamic and supportive work environment that allows our employees to thrive and reach their full potential.
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