Leisure Manager Position

1 week ago

Belfast, United Kingdom Air-tastic Limited Full time

Estimated salary: £30,000 - £45,000 per annum.

About the Company

Air-tastic Limited is a dynamic leisure environment that delivers exceptional customer service and drives sales. We are seeking an experienced leader and manager to support our management team with the responsibility of driving sales and managing business costs.

Main Responsibilities
  • Deliver exceptional customer service and inspire your team to deliver the same exceptional standards.
  • Develop, train, and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility of their role throughout each day or week.
  • Manage individual and team performance and standards through continual review and communication.
  • Support the management team to manage all overheads, stock, team schedules, labour control, and all other elements affecting the profitability of the business in accordance with business targets and KPIs.
  • Maximise all areas of sales revenue and continually challenge yourself and your team with business targets.
  • Handle all cash, card transactions, banking, and transaction/sales reporting.
  • Manage upkeep and condition of all equipment and premises, ensuring prompt remedial action as required.
  • Ensure the correct and continual use of all company procedures, systems, and documents.
  • Following company guidelines, plan and implement localised marketing and promotional initiatives by engaging the resources available.
  • Maintain a safe and harmonious working and customer environment and ensure the highest standards of hygiene and health and safety.
Requirements
  • Significant solid 3+ years management experience in a fast-paced, customer-focused Leisure/Hospitality/Catering sector.
  • Evidence of people management, training and development, and on-the-job coaching and support.
  • Full accountability and responsibility for business or sales targets or KPIs in current and previous roles.
  • Strong communication, organisation, and leadership skills.
  • An approachable and enthusiastic manner and a can-do attitude.
  • Computer literate with knowledge of working within a cash handling environment.
  • Ability to make decisions using own initiative but involving relevant assistance where necessary.
  • Previous experience of working with extremely high standards in customer service, quality, hygiene, and good knowledge of maintaining a focus on health and safety in the workplace.
  • Confidence in dealing with and previous experience in performance management.
  • Full flexibility and preparedness to take accountability for the uninterrupted opening hours of the business.
  • Full commitment, passion, reliability, and dynamism in fully engaging in our Company Ethos, treating the business as your own.

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