Concierge

5 months ago

Belfast, United Kingdom Loughview Leisure Full time

**Job Objective**

Welcoming and professional hotel concierge dedicated to enhancing guest experiences through personalized assistance, seamless issue resolution, event coordination, and expert recommendations for an exceptional stay. Ensures a warm reception, efficient services, and immaculate surroundings to create a memorable and enjoyable atmosphere.

**About The Role**

**Main Responsibilities**
- Greet customers: A hotel concierge is the first point of contact for guests and customers entering a hotel. They act as the face of the hotel or brand; hence, professionalism and a friendly approachable disposition are important to make a guest feel welcomed.
- Assists guests with queries: A guest may have an issue with his or her room, trouble working equipment in the hotel, or have a question regarding the hotel’s services. A hotel concierge deals with these and other inquiries to resolve issues quickly and efficiently.
- Arrange events, transport, and excursions: A hotel concierge works with external and partner companies to arrange excursions to surrounding attractions, book taxis and other transport, and arrange events on behalf of the guests.
- Make recommendations: This includes dining options, sports, tours, and other suitable attractions.
- Provide maps and directions.
- Assist in on-site events such as weddings or corporate meetings if asked by management.
- Communicate with housekeeping and maintenance departments.
- Manage mail, luggage, deliveries, and messages for guests.
- Maintain standard around the reception and outdoor entrance areas and grounds of the hotel.
- Look after bar area in reception
- Assist with service in reception lounge area and upkeep of this area
- Standards of toilets in public areas
- Any other reasonable management request

**Required Criteria**

**Skills Needed**

**About The Company**

Loughview Leisure Group invites travelers to experience an unmatched hospitality journey, spanning three distinctive properties that echo the rich culture and charm of Northern Ireland.

Firstly, the prestigious **Ten Square Hotel** in Belfast stands as a beacon of urban sophistication. As a 4-star establishment nestled in the heart of the vibrant city, it seamlessly marries relaxed elegance with a heartfelt welcome. Known both locally and nationally, Ten Square has carved its niche not just for its unparalleled location but also for an ambiance that resonates with an authentic spirit of hospitality. Every luxury bedroom has been crafted with meticulous attention, ensuring guests experience a comforting retreat amid the city's hustle.

A short distance away in Newtonabbey, the **Chimney Corner Hotel** encapsulates what it means to offer value without compromising on comfort. As a 3-star jewel in the hospitality crown of Greater Belfast, this hotel is a testament to the fact that luxury isn't always about price. With its commendable facilities and an array of comfortable rooms, Chimney Corner offers guests an indulgent stay that doesn't weigh heavy on the pocket.

**Company Culture**

Lastly, for those yearning for a serene escape, the doors of our hotel in the **Kingfisher Country Estate** are always ajar. Set amidst a sprawling 220 acres of wooded parkland, it's not just a hotel, but a realm of tranquility. Golf enthusiasts will particularly relish its proximity to the championship Templepatrick Golf Course, a canvas of green that challenges and delights in equal measure.

With Loughview Leisure, every journey, be it a city escapade or a countryside escape, promises to be a memory etched in luxury, comfort, and unmatched hospitality.

Recognised not only for our exceptional guest experiences but also for our commitment to employee growth and satisfaction, we proudly wear the badge of a 'Great Place to Work'. Our team is the heart and soul of our establishments, continuously elevating the standard of service and forging memorable connections with guests.

If you have the spirit of service, a passion for excellence, and a desire to be part of a close-knit team that values collaboration and personal growth, then we invite you to join our family.

Embark on a fulfilling career with Loughview Leisure and shape the future of hospitality with us.

**Company Benefits**

At Loughview Leisure Group, we believe that excellence isn't just about where you work, but also about how you're valued.

While we pride ourselves on being a great place to work, it's our comprehensive suite of benefits that truly sets us apart. Every member of our team enjoys not only a stimulating and supportive work environment but also a range of perks designed to enhance their personal and professional well-being.

From continuous learning opportunities to competitive compensation packages to team-building events, we ensure that our family feels appreciated, motivated, and primed for success.

With Loughview Leisure, you're not just part of a team - you're part of a community that cares.

Vacation, Paid time off, Retirem

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