Concierge

6 months ago

Belfast, United Kingdom Hastings Hotels Full time

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Concierge Team at the exclusive **Grand Central Hotel.**

Under the inspiring leadership of our Head Concierge, **Ian Jamieson**, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels **here.**

The salary for this full-time position is £21294.00 per annum.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click **here**.

Hastings Hotels is an Equal Opportunities Employer.

**About The Role**

To be responsible for providing a professional concierge service for the greatest enjoyment of the guests and the maximum profit contribution to the hotel.

1. To welcome guests to the hotel, directing and assisting them as required.

2. To provide guests with information on facilities, services, events and attractions, tours, travel routes and transport schedules, arranging tickets, bookings, appointments and reservations as required.

3. To provide guests with maps, brochures and other literature, relevant to the area.

4. To be aware of all hotel services and proactive in the sale of these to guests.

5. To ensure you handle, store and deliver guest luggage to the appropriate destination

6. To provide a guest car parking valet service

7. To assist guests with any reasonable request for hotel services.

8. To ensure all equipment and materials are used in correct manner and any problems are reported immediately.

9. To work effectively with colleagues to ensure an harmonious working environment where all employees are treated with respect and dignity.

10. To maintain the security of guest property and storage areas at all times, immediately reporting any breaches.

11. To comply with all health, safety and hygiene policies and procedures.

12. To respond to guest complaints and in the first instance find the appropriate solution.

13. To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Head Concierge/Duty Manager.

14. Any other duties as required by management.

**About You**

We would love you to have some similar previous experience and a passion for excellent guest service.

**Required Criteria**
- Right to Work in the United Kingdom
- Must be educated to GCSE standard or the equivalent with grades A-C in English and Maths.
- Full clean driving licence with no penalty points.
- Good communication and basic numeracy skills
- Smart well groomed appearance is essential
- Must have excellent attention to detail
- Work well under pressure and be a team player

**Desired Criteria**
- Previous experience in a similar role.
- Previous hospitality experience

**Skills Needed**

Hospitality, Exceptional Customer Service Skills, Valet Parking Skills, Local Knowledge Skills

**About The Company**

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

**Company Culture**

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

**Company Benefits**

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee d

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