Domestic Abuse Support Specialist

1 week ago

Canary Wharf, Greater London, United Kingdom Look Ahead Full time

Support Worker

Are you passionate about supporting women and children who have experienced domestic abuse? Do you want to join a team that is dedicated to helping them rebuild their lives?

Look Ahead is seeking a Support Worker to join our Tower Hamlets Domestic Abuse Service. As a Support Worker, you will work alongside our Independent Domestic Violence Advisor (IDVA) to address the safety of victims and survivors of domestic abuse, and to equip them with the tools they need to move on successfully.

Key Responsibilities:

  • • Undertake key-working responsibilities for a caseload assigned by the service Manager
    • To empower and support women and children in the refuge to keep safe and move on successfully with their lives
    • Complete DASH Risk Assessments, conduct comprehensive and regular customer risk assessments to ensure their safety and wellbeing • Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
    • Provide practical assistance to support customers to work towards the goals in their support plan (supporting benefits applications, attending medical appointments and appointments with external agencies
    • Work flexibly, supporting each customer to exercise choice and control over their support and the wider service they receive
    • Develop and maintain links with all key agencies and service providers in the local community
    • Liaise with external agencies such as the Police, MARAC, Social Services and GPs • Work in partnership with involved agencies and stakeholders to deliver coordinated, responsive support
    • Help customers to integrate into their local area and access local educational, social, wellbeing and community activities, resources and opportunities
    • Carry out duties as required to ensure the health, safety and wellbeing of customers and fellow colleagues
    • Monitor rent account, encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
    • Manage customer referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
    • Building supportive, trusting relationships with customers and creating a positive atmosphere • Knowledge of the criminal justice system. Understanding of MARAC protocols
    • Encouraging customers to attend relevant programmes when appropriate Freedom Programme /Recovery Toolkit to support successful move on
    • Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
    • Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements


About You:
  • • Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement • Exudes a warm friendly presence and open behaviour
    • Prefers working as part of a group or team
    • Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement • Has a practical and logical mind and is naturally well organised
    • Thrives on change and enjoys dynamic diverse environments
    • Is confident with high levels of self-esteem • Is respectful, articulate and sensitive in style of communication
    • Is motivated towards excellence and improvement of personal performance with a can do attitude
    • Ability to cope positively with challenging and diverse behaviour


About Us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Join us and make a difference in the lives of women and children who have experienced domestic abuse. Apply now to become a Support Worker at Look Ahead and help us provide the support they need to rebuild their lives.

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