Security Expert

3 days ago


Malmesbury, Wiltshire, United Kingdom Siamo Group Ltd Full time

Siamo Group Ltd is seeking a skilled Customer Service Executive to join its alarm activation team. This is an exciting opportunity to work with a leading property and site security firm, delivering exceptional customer experiences and driving business growth.

About the Firm

Our client is one of the UK's leading firms in property and site security, with a strong reputation for delivering high-quality services. They have experienced significant growth, increasing their client base by over 30% in the last calendar year.

Key Responsibilities:
  • Developing and maintaining strong relationships with clients, managing customer journeys, and delivering top-notch support
  • Reviewing customer cases, issuing responses, and dealing with inbound customer enquiries
  • Processing work orders, managing a portfolio of clients, and providing aftercare
Requirements

To succeed in this role, you will need:

  • Prior experience in administrative or customer service roles, with a focus on delivering exceptional customer experiences
  • Natural communication skills, ability to build secure relationships, and a progressive mindset
  • Previous experience with invoicing, customer queries, and Microsoft Office, with a strong attention to detail
Benefits

We offer a competitive salary of £35,000 per annum, 20 days' annual leave entitlement, life insurance, free onsite parking, and a company pension scheme. If you're a motivated individual with a passion for delivering exceptional customer experiences, we want to hear from you.



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