Customer Service Ambassador

1 month ago


StokeonTrent, Stoke-on-Trent, United Kingdom Adullam Homes Full time

Overview

Adullam Homes is a Community Benefit Society providing quality accommodation and support to vulnerable individuals and households. Our mission is to help people achieve stable lives and realise their full potential.

We are seeking a skilled Concierge to join our team at our location in Stoke-on-Trent. The successful candidate will be responsible for maintaining the safety, security, and cleanliness of our premises, ensuring effective working relationships with colleagues, and contributing to the maintenance and development of our values, culture, and ethos.

As a Concierge, you will play a vital role in ensuring our services meet the highest standards. Your main goal will be to keep our building in a safe, secure, and orderly condition. This includes reviewing CCTV footage, conducting regular checks to ensure the Tenant/residents/service users are safe in the environment, and performing some cleaning duties.

You will work 25 hours over the weekend and receive a competitive salary of £15,600 per annum. In addition to your salary, we offer a range of benefits, including 25 days annual leave increasing to 30 days with service, pro rata, Westfield Health Plan, Westfield Rewards discounts, Pension Plan, Death in Service benefit, and Multidimensional wellbeing programmes and family-friendly policies for staff.

About You

  • Awareness of issues relating to vulnerable individuals and those who have faced multiple disadvantages.
  • Proven working experience as a Concierge.
  • An organised person who can multitask.
  • Ability to demonstrate our values and behaviours and work within our Christian ethos.

Although lived experience is not essential, it is welcomed as part of our workforce. We understand that lived experience means people have valuable, direct knowledge of how it feels to be in receipt of support services, and what needs to change for the better.

About Us

  • Adullam Homes Housing Association Ltd is a Community Benefit Society motivated by our Christian ethos.
  • We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Safety and Security

  • Ensuring the premises are safe and secure.
  • Reviewing CCTV footage regularly.
  • Conducting regular checks to ensure the Tenant/residents/service users are safe in the environment.

Benefits

  • Competitive salary of £15,600 per annum.
  • 25 days annual leave increasing to 30 days with service, pro rata.
  • Westfield Health Plan.
  • Westfield Rewards discounts.
  • Pension Plan.
  • Death in Service benefit.
  • Multidimensional wellbeing programmes and family-friendly policies for staff.


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