Senior IT Operations Manager
3 weeks ago
Job Description
The Service Delivery Manager will be responsible for managing and improving customer relationships, providing reliable operational support and customer service. The ideal candidate will have excellent interpersonal skills, able to communicate with a wide range of people, and a proven track record of delivering results in a fast-paced environment.
Key Responsibilities
- Manage and improve customer relationships, providing reliable operational support and customer service.
- Responsible for understanding, monitoring, and implementing contractual terms and service level agreements.
- Acknowledge customers promptly and treat them in a courteous manner.
- Maintain a working knowledge of each client, their business, and system configuration.
- Produce documentation after client meetings, summarizing any additional actions required, including follow-up calls.
- Communicate and represent client goals, requirements, and interests internally with delivery teams.
- Work closely with account managers to drive strategic success for clients.
- Maintain control systems to ensure accurate representation of client health.
- Manage each customer's backlog, accurately set expectations, and deliver to timelines.
Requirements
- Upwards of two years experience in a customer-facing or similar role within Software, Finance, IT Services, or related industries.
- Excellent interpersonal skills, able to communicate with a wide range of people.
- Work well in a team setting.
- Reliable and ethical, respecting customers' confidentiality.
- Strong decision-making skills and the ability to take the lead.
- Good comprehension of project management methodologies.
- Ability to manage risk.
- Proactive, highly self-motivated, and organized.
- High-level understanding of software development.
- Flexibility as there may be travel involved.
- Comfortable approaching people.
- Ability to understand complex technical concepts and explain these in simple terms.
- Able to run basic Linux commands.
What We Offer
- A competitive salary of £55,000 - £75,000 per annum, depending on experience.
- Private medical insurance, health cash plan, dental insurance, eye care vouchers, flu vaccinations, life assurance, critical illness cover, pension plan, long service awards, payroll giving, cycle to work scheme, holiday trading, travel insurance.
- Ongoing training and development opportunities, enabling you to enhance your skills and advance your career.
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