Operational Excellence Lead

1 week ago


Yate, South Gloucestershire, United Kingdom Sopra Banking Software SA Full time

Sopra Banking Software SA is a trusted partner of over 1,500 financial institutions worldwide, providing innovative solutions to digitize operations. We are seeking an Operational Excellence Lead to drive business growth and improve customer satisfaction.

Job Summary

This role will involve managing the overall customer relationship, delivering exceptional service, and facilitating long-term partnerships. The ideal candidate will have excellent communication skills, a strong understanding of software development, and the ability to work well in a team environment.

The estimated salary for this position is around $140,000 - $170,000 per year.

Key Responsibilities
  1. Manage the overall customer relationship, delivering reliable operational support and customer service.
  2. Responsible for understanding, monitoring and implementing contractual terms and service level agreements.
  3. Lead client account review meetings, ensuring proper preparation and presentation.
Requirements
  • Excellent communication skills, able to communicate with a wide range of people.
  • Work well in a team setting.
  • Reliable and ethical, respecting customers' confidentiality.
  • Strong decision-making skills and the ability to take the lead.
  • Good comprehension of project management methodologies.
  • Ability to manage risk.
  • Proactive, highly self-motivated, and organized.
  • High-level understanding of software development.


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