Technology Support Manager

5 days ago


Reading, Reading, United Kingdom Ciphr Full time

We are seeking an experienced IT Team Leader to join our team at Ciphr, a leading UK-based provider of integrated HR, payroll, learning and recruitment solutions.

As an IT Team Leader, you will be responsible for ensuring that all employees have the necessary IT equipment and technical assistance to perform their job roles.

This role offers a competitive salary and an excellent benefits package, including 30 days annual leave, plus bank holidays, and a range of other perks.

About the Role

Key responsibilities will include:

  • Responding to and resolving tickets in accordance with agreed Service Level Agreements (SLAs).
  • Building, maintaining, and repairing all Ciphr laptops, workstations, and servers to a professional high standard.
  • Resolving and reporting on any issues or potential issues with Ciphr network and office infrastructure.
  • Maintaining accurate records within tickets of all communication, troubleshooting, and resolution to all issues raised in the Technical Operations ticketing system.
Requirements

To be successful in this role, you will need:

  • Excellent interpersonal skills over telephone/email/face to face.
  • A strong analytical mindset and troubleshooting skills.
  • Experience in Microsoft 365 & Azure Administration, deployment, and support.
  • Experience in Microsoft Endpoint Management deployment and maintenance.
  • Experience in Microsoft Dynamics CRM Administration/Development.
Salary and Benefits

The estimated salary for this role is £50,000 - £60,000 per year, depending on experience.

We also offer a comprehensive benefits package, including enhanced maternity and paternity leave, cycle to work scheme, and regular training.

  • 30 days annual leave, plus bank holidays.
  • FAMILY NATIONAL TRUST MEMBERSHIP.
  • Birthday day off.
  • Religious holiday swap.
  • Family forming support – e.g., time off for family forming appointments or to support your partner.
  • Enhanced maternity and paternity leave.
  • Cycle to work scheme.
  • Pension.
  • Health cash plan.
  • Life assurance.
  • Technology/home improvements Loans.
  • Perks at Work – access to exclusive discounts, cinema tickets, etc.
  • Regular training.
  • £1,500 employee referral scheme.
  • Medical Cover and Dental cover (after 6 months' service)
  • Income Protection insurance (after 12 months' service)


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