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Operations Technical Manager

2 months ago

Nottingham, Nottingham, United Kingdom High 5 Games Full time
About High 5 Games

High 5 Games is a leading provider of online entertainment solutions, specializing in the development of casino games for land-based, online, mobile, and social markets. With a presence in 150 countries across six continents, the company has established itself as a major player in the industry.

Job Summary:

The Technical Operations Director will play a key role in ensuring the smooth operation of High 5 Games' infrastructure, covering dev-ops, IT, networking, and tier 1 support for both B2C and B2B services. This individual will be responsible for implementing policies and procedures to drive continuous improvement and excellence in technical operations.

Key Responsibilities:
  1. Leadership and Strategic Planning: As a thought leader and champion of best practices, the Technical Operations Director will drive the development and implementation of tools and methods to support new and existing products and services.
  2. Team Management: The Director will supervise a team of technical operations staff, promoting initiative, collaboration, and a proactive mentality in a fast-paced environment.
  3. Technical Operations: The Director will be responsible for the overall health and performance of High 5 Games' technical operations, including regular reporting across the business.
  4. Collaboration and Communication: The Director will work closely with cross-functional teams, including Engineering Managers, Directors, and the Development team, to ensure delivery of high-quality features and infrastructure.
  5. Continuous Improvement: The Director will identify areas for optimization and implement changes to drive continuous improvement and excellence in technical operations.
Requirements:
  1. Bachelor's degree in Computer Science or related discipline, or equivalent practical experience.
  2. 7-10 years of experience managing a Technical Operations team and experience building, growing, and mentoring technical operations staff.
  3. Proven track record of using Jira and working in a Sprint-based environment.
  4. Ability to manage multiple high-priority efforts in parallel while ensuring the highest quality.
  5. Strong analytical, organizational, problem-solving, and decision-making skills.
  6. Experience with GCP and deployment automation tools.