Tech Support Specialist

7 days ago


Bracknell, Bracknell Forest, United Kingdom TD SYNNEX Full time

TD SYNNEX: Empowering Growth and Excellence

We're a company that thrives on innovation, customer satisfaction, and employee well-being. Our mission is to provide top-notch support services that empower our customers to succeed.

About the Role:

This exciting opportunity for an IT Field Support Engineer is centered around delivering exceptional on-site technical support at our Bracknell location, with occasional visits to Basingstoke. As part of our dedicated team, you'll be responsible for providing 2nd-level support, assisting end-users across various levels of the business, from administrative staff to C-Level executives.

Your Key Responsibilities:

  • Act as the primary point of contact for end-users requiring technical assistance.
  • Communicate effectively with users at all levels, ensuring clear and accessible guidance.
  • Provide 1st and 2nd-level support for incidents and service requests related to end-user devices, software applications, and basic network and server issues.
  • Maintain and troubleshoot hardware, including computers, printers, scanners, and other office equipment. Perform basic repairs and replace parts as necessary.
  • Handle basic setup, installation, and maintenance of end-user applications and ensure functionality.
  • Manage relationships with internal teams and escalate incidents when required. Coordinate with other IT departments for problem resolution and service requests within agreed SLAs.
  • Maintain asset inventories, manage stock levels of devices and peripherals, and order new equipment as required.
  • Provide basic training and guidance to end-users to promote efficient technology use.

Requirements and Qualifications:

  • Minimum 1-2 years of relevant IT support experience, preferably in a customer-facing role.
  • Basic IT knowledge, with the ability to troubleshoot common hardware and software issues and solve problems as they arise.
  • Excellent communication skills and the ability to build positive relationships across various levels of the organization.
  • Experience working independently with minimal supervision; able to prioritize tasks effectively and manage workloads autonomously.
  • Relevant IT qualification such as ITIL, CCNA, or equivalent certification is a plus.
  • High level of professionalism, confidentiality, and sensitivity when handling user issues.
  • Strong customer service orientation, with an ability to respond proactively to the needs of end-users.

What We Offer:

At TD SYNNEX, we offer a competitive salary range of £32,000 - £40,000 per annum, depending on experience, along with an excellent benefits package, including private healthcare, matched pension, holiday purchase scheme, increased holiday entitlement with service, enhanced maternity package (subject to eligibility), and additional 'moments that matter' paid time off.

Location:

Primary Location: Bracknell (main office)

Secondary Location: Basingstoke (occasionally as needed)



  • Bracknell, Bracknell Forest, United Kingdom Look Ahead Care Support and Housing Full time

    We are seeking a skilled Care and Support Specialist to join our team at Look Ahead Care, Support and Housing. As a leading provider of social care services, we offer a supportive and inclusive environment that empowers individuals to thrive.The estimated salary for this role is £24,960 per annum, based on the national average cost of living in the UK. This...

  • Tech Lead

    4 weeks ago


    Bracknell, Bracknell Forest, United Kingdom Evelyn Partners Full time

    About the RoleEvelyn Partners is seeking a highly skilled Tech Lead to join our team and drive the technical aspects of software development. As a key member of our engineering team, you will be responsible for providing technical direction and overseeing code design and quality.Key ResponsibilitiesEnsure good code design, quality, reliability, and...


  • Bracknell, Bracknell Forest, United Kingdom KCP Ltd Full time

    Job DescriptionKCP Ltd is a leading provider of telecommunication services to the hospitality industry. Our team is passionate about delivering high-quality solutions that meet the unique needs of each customer. As an AV and Smart Tech Installations Engineer, you will be responsible for designing, installing, and maintaining advanced audio-visual and smart...


  • Bracknell, Bracknell Forest, United Kingdom Reliance High-Tech Limited Full time

    We are seeking a highly motivated Sales Support Executive to join our team at Reliance High-Tech Limited. The successful candidate will be responsible for ensuring the smooth operation of maintenance, cloud, and recurring revenue agreements with our Key Accounts.Key Responsibilities:Customer Interaction & Service Delivery:Act as the primary contact for Key...


  • Bracknell, Bracknell Forest, United Kingdom Reed Specialist Recruitment Full time £45,000

    Pricing Analyst RoleWe are seeking a skilled Pricing Analyst to join our team at Reed Specialist Recruitment. As a Pricing Analyst, you will play a crucial role in providing data-driven insights to support commercial decisions and drive revenue growth opportunities.Key Responsibilities:Compile and review internal and external data to inform pricing...


  • Bracknell, Bracknell Forest, United Kingdom Reed Specialist Recruitment Full time £45,000

    Pricing Analyst Job DescriptionWe are seeking a skilled Pricing Analyst to join our team at Reed Specialist Recruitment. As a Pricing Analyst, you will play a crucial role in providing data-driven insights to support commercial decisions and drive revenue growth opportunities.Key Responsibilities:Compile and review internal and external data to inform...


  • Bracknell, Bracknell Forest, United Kingdom Hunter Bond Full time

    Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Hunter Bond. As a Technical Support Specialist, you will be responsible for providing in-depth technical support for our clients' platform, utilizing skills such as Linux and SQL.Key Responsibilities:Provide technical support for our clients'...


  • Bracknell, Bracknell Forest, United Kingdom Bracknell Forest Council Full time

    Bracknell Forest Council is seeking a dedicated Family Support Specialist to join our Children's Specialist Support Team. As a key member of our team, you will work closely with children and their families to provide holistic support and ensure the best possible outcomes.Key Responsibilities:Provide direct support to children and their families, working...


  • Bracknell, Bracknell Forest, United Kingdom Look Ahead Care Support and Housing Full time

    We are seeking a compassionate and resilient individual to join our team as a Night Support Worker in Bracknell. The role comes with a competitive salary of £24,000 per annum, working 40 hours a week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare, and career progression.About the Role:Ensure continuity of support...

  • Support Specialist

    1 month ago


    Bracknell, Bracknell Forest, United Kingdom beBee Professionals Full time £25,000 - £35,000

    As a Support Specialist, you will be the primary point of contact for customers, providing expert support and resolving issues efficiently. The ideal candidate will have a strong ability to communicate effectively and work well under pressure.Key Responsibilities:Handle customer inquiries and resolve issues in a timely manner.Provide accurate information...


  • Bracknell, Bracknell Forest, United Kingdom Home Instead Full time

    Job Description:We are seeking a compassionate Care and Support Specialist to join our team at Home Instead.About the Role:As a Care and Support Specialist, you will provide high-quality care and support to seniors in their own homes, promoting independence and dignity. Your responsibilities will include:Providing companionship and emotional support to...


  • Bracknell, Bracknell Forest, United Kingdom Alina Homecare Full time

    About Alina HomecareWe're a dynamic and forward-thinking organization committed to delivering high-quality support services that enhance the lives of individuals with learning disabilities.Job Title: Support Care SpecialistEstimated Salary: £22,000 - £27,000 per annumJob Overview:As a Support Care Specialist with Alina Homecare, you'll play a vital role in...

  • IT Support Specialist

    4 weeks ago


    Bracknell, Bracknell Forest, United Kingdom Fujitsu Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Fujitsu. As a Technical Service Desk Analyst, you will be responsible for providing direct technical support to our customers and assisting in the day-to-day operations of our service.Key ResponsibilitiesProvide technical support to customers via phone, email, and in-personAssist...


  • Bracknell, Bracknell Forest, United Kingdom JLP Insights & Media website Full time

    Job Title: Catering Support SpecialistAt the John Lewis Partnership, we are committed to providing our customers with an exceptional experience. We are currently seeking a skilled Catering Support Specialist to join our team and help us achieve this goal.This is a fantastic opportunity for someone who is passionate about food, customer service, and working...


  • Bracknell, Bracknell Forest, United Kingdom DX Full time

    Job Title: Logistics Support SpecialistAt DX, we are seeking a skilled and dedicated Logistics Support Specialist to join our team. This exciting opportunity involves supporting the Shift Manager in completing daily de-briefs to ensure high standards of customer service and courier compliance with all operational processes.About the Role:* Daily completion...


  • Bracknell, Bracknell Forest, United Kingdom Bracknell Forest Council Full time

    We are proud to offer a rewarding career opportunity as a Dementia Support Specialist in our Community Mental Health Team for Older Adults.As a Social Worker, you will play a vital role in supporting adults with dementia and their families, helping them maintain their independence and quality of life.We are looking for a qualified Social Worker who is...


  • Bracknell, Bracknell Forest, United Kingdom HealthHero Full time

    At HealthHero, we are dedicated to providing exceptional digital-first healthcare services. Our team of experts connects innovative technology with gold-standard clinical expertise to deliver high-quality care and optimize healthcare efficiency.We are seeking a motivated Healthcare Support Specialist to join our existing team, working 23:00 - 07:00, 5 days a...


  • Bracknell, Bracknell Forest, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a dedicated Education Support Specialist to join our team at beBee Professionals in Bracknell. As a key member of our educational program, you will work closely with our teaching staff to create a supportive and effective learning environment.Key Responsibilities:Collaborate with teachers to develop and implement lesson plans and educational...


  • Bracknell, Bracknell Forest, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a proactive Education Support Specialist to support our teaching staff in creating a nurturing and effective learning environment at beBee Professionals in Bracknell.Key Responsibilities:Assist in the preparation of lesson plans and educational materials.Provide support to students individually or in small groups to reinforce learning...


  • Bracknell, Bracknell Forest, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a dedicated and compassionate Education Support Specialist to join our team at beBee Professionals in Bracknell. As a key member of our staff, you will provide individualized support to students with special educational needs, helping them overcome learning barriers and achieve their full potential.Key Responsibilities:Collaborate with...