Tech Support Specialist
7 days ago
TD SYNNEX: Empowering Growth and Excellence
We're a company that thrives on innovation, customer satisfaction, and employee well-being. Our mission is to provide top-notch support services that empower our customers to succeed.
About the Role:
This exciting opportunity for an IT Field Support Engineer is centered around delivering exceptional on-site technical support at our Bracknell location, with occasional visits to Basingstoke. As part of our dedicated team, you'll be responsible for providing 2nd-level support, assisting end-users across various levels of the business, from administrative staff to C-Level executives.
Your Key Responsibilities:
- Act as the primary point of contact for end-users requiring technical assistance.
- Communicate effectively with users at all levels, ensuring clear and accessible guidance.
- Provide 1st and 2nd-level support for incidents and service requests related to end-user devices, software applications, and basic network and server issues.
- Maintain and troubleshoot hardware, including computers, printers, scanners, and other office equipment. Perform basic repairs and replace parts as necessary.
- Handle basic setup, installation, and maintenance of end-user applications and ensure functionality.
- Manage relationships with internal teams and escalate incidents when required. Coordinate with other IT departments for problem resolution and service requests within agreed SLAs.
- Maintain asset inventories, manage stock levels of devices and peripherals, and order new equipment as required.
- Provide basic training and guidance to end-users to promote efficient technology use.
Requirements and Qualifications:
- Minimum 1-2 years of relevant IT support experience, preferably in a customer-facing role.
- Basic IT knowledge, with the ability to troubleshoot common hardware and software issues and solve problems as they arise.
- Excellent communication skills and the ability to build positive relationships across various levels of the organization.
- Experience working independently with minimal supervision; able to prioritize tasks effectively and manage workloads autonomously.
- Relevant IT qualification such as ITIL, CCNA, or equivalent certification is a plus.
- High level of professionalism, confidentiality, and sensitivity when handling user issues.
- Strong customer service orientation, with an ability to respond proactively to the needs of end-users.
What We Offer:
At TD SYNNEX, we offer a competitive salary range of £32,000 - £40,000 per annum, depending on experience, along with an excellent benefits package, including private healthcare, matched pension, holiday purchase scheme, increased holiday entitlement with service, enhanced maternity package (subject to eligibility), and additional 'moments that matter' paid time off.
Location:
Primary Location: Bracknell (main office)
Secondary Location: Basingstoke (occasionally as needed)
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