Guest Services Representative

12 hours ago


Reading, Reading, United Kingdom C&E Recruitment Full time
About the Position:
As a Front Desk Coordinator, you will be the first point of contact for our guests, setting the tone for their stay at our hotel. You will be responsible for managing the front desk operations, handling guest inquiries, and providing exceptional customer service. If you have a passion for delivering exceptional guest experiences, we encourage you to apply

Key Responsibilities:
- Manage the front desk operations, including checking-in guests, handling room assignments, and resolving any issues that may arise
- Provide top-notch customer service to guests, responding to their queries and addressing their concerns in a timely and professional manner
- Maintain accurate records and reports, ensuring that all guest interactions are documented and up-to-date

Requirements:
- Proven experience in customer-facing roles, preferably in the hospitality industry
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
- Ability to work flexible hours, including evenings, weekends, and public holidays

What We Offer:
- Competitive salary: £27,000 per annum
- A permanent contract, offering stability and security
- Opportunities for career growth and development, as part of a dynamic and expanding team
- Great training and support, to help you excel in your role

About Us:
We are a leading recruitment agency, C&E Recruitment, specializing in placing talented individuals in exciting roles within the hospitality sector. Our team is dedicated to delivering exceptional results, while maintaining a strong focus on customer satisfaction and employee well-being.

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