Technical Support Specialist

4 weeks ago


SouthendonSea, United Kingdom In Technology Group Limited Full time

Job Title: 1st Line Support Engineer

Location: Full-time onsite

Industry: Managed Service Provider

Salary: £25,000-28,000 per annum (DOE)

We are seeking a skilled Technical Support Specialist to join our Service Desk team. As a frontline support engineer, you will be responsible for providing exceptional technical support and ensuring client issues are resolved promptly and professionally.

Key Responsibilities:

  • Respond to incoming calls, emails, and tickets, providing initial support and troubleshooting for hardware, software, and network issues.
  • Diagnose and resolve common technical issues, including but not limited to Microsoft Windows OS, Microsoft 365, basic network connectivity, and VPN access.
  • Document incidents, solutions, and escalate complex issues to 2nd Line.
  • Provide proactive support, such as routine system checks and alerts, to maintain client systems at optimal performance.
  • Assist with setting up new users, hardware, and software installations.
  • Ensure all service levels and response times are met, prioritizing customer satisfaction.

Requirements:

  • 1 year MSP experience (minimum)
  • Knowledge of Microsoft Office (Office 365), Windows Servers and Active Directory
  • Basic networking knowledge (DNS/DHCP, TCP/IP, LAN/WAN)
  • Customer Service experience (1 year minimum)
  • Full driving licence (beneficial)

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.



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