Technical Support Specialist
4 weeks ago
Job Title: 1st Line Support Engineer
Location: Full-time onsite
Industry: Managed Service Provider
Salary: £25,000-28,000 per annum (DOE)
We are seeking a skilled Technical Support Specialist to join our Service Desk team. As a frontline support engineer, you will be responsible for providing exceptional technical support and ensuring client issues are resolved promptly and professionally.
Key Responsibilities:
- Respond to incoming calls, emails, and tickets, providing initial support and troubleshooting for hardware, software, and network issues.
- Diagnose and resolve common technical issues, including but not limited to Microsoft Windows OS, Microsoft 365, basic network connectivity, and VPN access.
- Document incidents, solutions, and escalate complex issues to 2nd Line.
- Provide proactive support, such as routine system checks and alerts, to maintain client systems at optimal performance.
- Assist with setting up new users, hardware, and software installations.
- Ensure all service levels and response times are met, prioritizing customer satisfaction.
Requirements:
- 1 year MSP experience (minimum)
- Knowledge of Microsoft Office (Office 365), Windows Servers and Active Directory
- Basic networking knowledge (DNS/DHCP, TCP/IP, LAN/WAN)
- Customer Service experience (1 year minimum)
- Full driving licence (beneficial)
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
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