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FCA Quality Assurance Auditor

1 month ago

Glasgow, Glasgow City, United Kingdom Three Full time

Three is a leading telecommunications company known for its commitment to providing exceptional connectivity solutions. Founded in 2003, Three covers 99% of the UK outdoor population with its advanced 3G, 4G, and 5G network, delivering a superior mobile experience to its customers.

Job Overview

As an FCA Quality Assurance Auditor at Three, you will play a vital role in ensuring compliance with regulatory requirements. Your responsibilities will include conducting quality audits on customer interactions, providing key insights to various business areas, and collaborating with stakeholders to drive performance improvements.

Key Responsibilities

  • Conduct quality audits on customer interactions to ensure compliance with regulatory requirements
  • Provide key insights to various business areas to drive performance improvements
  • Collaborate with stakeholders to ensure compliance with regulatory requirements
  • Engage directly with customers to monitor compliance and provide constructive feedback
  • Generate comprehensive reports to highlight areas for enhancement

Requirements

Experience in a quality assurance environment, familiarity with regulatory frameworks, problem-solving skills, analytical capabilities, and the ability to work within defined standards are essential for this role.

What You'll Receive

The salary for this role starts at £24,960 along with various benefits such as an annual bonus, work perks, a brand new smartphone with an unlimited data plan, training opportunities, private medical cover, and more.

About Three

Three is a diverse and inclusive company where everyone's contributions are valued. We are committed to providing exceptional connectivity solutions to our customers and are looking for talented individuals to join our team.