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FCA Quality Assurance Auditor
1 month ago
About the Role
We are seeking a highly skilled FCA Quality Assurance Auditor to join our team at Three. As a key member of our Quality Assurance team, you will be responsible for conducting quality audits against risk-based compliance models for customer interactions.
Key Responsibilities
- Conduct quality audits to ensure compliance with regulatory requirements
- Deliver key insights to business areas from quality monitoring
- Ensure principles outlined in our internal QA Framework are delivered across operations
- Work with stakeholders to drive performance improvements
- Conduct root cause analysis to support continuous improvement
- Provide feedback to improve performance in operational areas
- Identify training needs and provide guidance to less experienced staff
- Participate in calibration sessions to maintain consistency
- Support performance improvement interventions
- Engage with customers to monitor compliance and gather insights
- Provide timely and comprehensive reporting
Requirements
- Experience in quality assurance environment, ideally in FCA regulated environment
- Good understanding of Ofcom and FCA quality assurance frameworks
- Problem-solving capabilities to create meaningful strategies
- Analytical skills to produce root cause analysis
- Ability to work within clearly defined regulations and standards
What We Offer
- Competitive salary range starting at £24,960
- Annual bonus
- Great discounts with perks for work scheme
- Brand new smartphone and unlimited data plan
- Great training courses and career development opportunities
- Individual private medical cover
About Three
Three is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
We are a Disability Confident Committed Employer and committed to equality in employment and growing a diverse workforce.
