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FCA Quality Assurance Auditor
1 month ago
About the Role
We are seeking a highly skilled FCA Quality Assurance Auditor to join our team at Three. As a key member of our Quality Assurance team, you will be responsible for conducting quality audits against risk-based compliance models for customer interactions.
Key Responsibilities
- Conduct quality audits to ensure compliance with regulatory requirements.
- Deliver key insights to the business areas from quality monitoring.
- Ensure the principles outlined in our internal QA Framework are delivered across our Operations.
- Work with stakeholders to identify training needs and provide guidance.
- Participate in calibration sessions to maintain consistency.
- Support performance improvement interventions.
- Provide timely and comprehensive reporting.
Requirements
- Experience in a quality assurance environment, ideally in a FCA regulated environment.
- Good understanding of the Ofcom and FCA quality assurance frameworks.
- Problem solving capabilities to create meaningful strategies to improve quality.
- Ability to work within a clearly defined set of regulations and standards.
What We Offer
- Competitive salary range.
- Annual bonus.
- Great discounts with our perks for work scheme.
- Brand new smartphone and unlimited data plan.
- Great training courses and career development opportunities.
- Individual Private Medical Cover.
About Three
Three is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
We are a Disability Confident Committed Employer and committed to equality in employment and growing a diverse workforce.
