Applications Engineering and Technical Solutions Expert

22 hours ago


Tamworth, Staffordshire, United Kingdom Austin Fraser Full time

We are seeking a highly skilled CAD/CAM Support and Training Engineer to join our team at Austin Fraser. As a key member of our team, you will be responsible for delivering top-tier technical support to customers, providing training and applications engineering services, and ensuring that our customers receive the highest level of service.

Job Requirements:

We are looking for an experienced professional with expertise in CAD/CAM technical support, training, and applications engineering to join our team. You will need to have a bachelor's degree in engineering or a related field, as well as 3+ years of experience in CAD/CAM technical support, training, and applications engineering. Any SQL experience is also desirable, as is strong problem-solving and troubleshooting skills, experience in manufacturing, fabrication, and cutting machinery, and excellent communication and customer service skills.

Key Responsibilities:
  1. Provide technical support to customers via phone, email, and in-person
  2. Ensure troubleshooting technical issues are dealt with in a timely manner
  3. Offer online, onsite, and in-house training courses to customers

You will also be responsible for installing CAD/CAM software into manufacturing facilities, ensuring customers are fully set up on all systems implemented, tailoring software systems in line with customers' manufacturing requirements, generating programs to test machine functionality, and providing technical sales support demonstrations and competitive analysis.



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