Heat Pumps Technical Support Specialist

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Thornhvac Full time
Job Title: Heat Pumps Technical Support Engineer

Thornhvac is seeking a skilled Heat Pumps Technical Support Engineer to join our team.

Job Summary:

We are looking for a highly motivated and experienced Heat Pumps Technical Support Engineer to provide technical support and advice to customers, including installers, service engineers, and homeowners. The successful candidate will work closely with field engineers to ensure customers' queries are responded to efficiently.

Key Responsibilities:
  1. Provide technical support and advice to customers, including installers, service engineers, and homeowners.
  2. Liaise with clients over the phone, via email, and video calls to offer solutions at install, commissioning, and service stages.
  3. Access and full product training on our portfolio of equipment and controls to become a product expert.
  4. Work closely with field engineers to ensure customers' queries are responded to efficiently.
  5. Excellent opportunity for growth within the division, offering a leadership role as the department grows.
Requirements:
  1. Strong working knowledge of Air Source Heat Pumps, primarily in the domestic and residential sectors.
  2. Previous experience as an install or service engineer or in a technical role from the office.
  3. Comfortable in an office-based role.
What We Offer:

A basic salary in the c£45-50k bracket, with car/allowance and bonus. 25 days holiday, healthcare, and extra benefits on offer.

Location:

Based in the office near Newcastle.



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