Customer Service Manager

3 days ago


Ballymena, United Kingdom Halfords Full time

Job Summary:

We are looking for an experienced Customer Service Manager to join our team in Belfast, Lesley Retail Park. As a key member of our sales floor leadership team, you will be responsible for delivering great customer service and ensuring that our customers receive an excellent experience.

About the Role:

  • Lead a small team of colleagues to achieve exceptional results against sales targets
  • Deliver great customer service, ideally in a retail sales or services business environment
  • Provide on-the-job training and coaching to others
  • Work to tight deadlines and maintain high levels of accuracy

Requirements:

  • Experience of supervising or leading a small team
  • Excellent communication and interpersonal skills
  • A track record of achieving exceptional results against sales targets

What We Offer:

As a Customer Service Manager at Halfords, you can expect to enjoy a competitive salary of £12.24 per hour, plus a range of benefits including store discount, employee discount, and life assurance. You will also have access to our Employee Wellness Programme, Cycle to Work scheme, and Wagestream financial planning app.



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