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Reservations Coordinator

2 months ago

South West London, United Kingdom GORING HOTEL Full time

About The Goring Hotel

The Goring is a family-owned luxury hotel in London, renowned for its warm and intimate atmosphere, personalized service, and 69 sumptuous suites and rooms.

Job Summary

We are seeking a highly organized and detail-oriented Reservations Coordinator to join our Front Office team. The successful candidate will be responsible for processing reservation bookings, ensuring high occupancy and revenue for the hotel.

Key Responsibilities

  • Process reservation bookings accurately and efficiently
  • Work closely with Front of House teams to ensure exceptional customer service
  • Prioritize and organize tasks to meet deadlines
  • Communicate effectively with guests and colleagues
  • Utilize Opera system to manage reservations and guest information

Requirements

  • Previous experience in a 5-star hotel Front Office or Reservations environment
  • Excellent English language skills, both written and verbal
  • Proactive and enthusiastic approach to work
  • Excellent attention to detail and organizational skills
  • Professional and friendly telephone manner

What We Offer

  • Monthly complimentary chiropody/masseuse/yoga appointments
  • Employee Assistance Programme (Hospitality Action)
  • Free meals on duty
  • Uniform provided and laundered
  • Training opportunities and chances to develop and grow in a Forbes 5-star property
  • £500 refer a friend bonus (after 6 months employment)

Working with Us

The Goring Hotel is an equal opportunities employer and welcomes applications from all qualified candidates. Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the role.