Duty Manager

2 days ago


Edinburgh, Edinburgh, United Kingdom whitbread Full time

Job Summary:

We are seeking a highly skilled Duty Manager to lead our team at Premier Inn in Edinburgh. As a key member of our leadership team, you will be responsible for ensuring exceptional customer experiences, managing hotel operations, and driving business growth.

Key Responsibilities:

  • Customer Experience: Develop and implement strategies to deliver outstanding customer experiences, ensuring high levels of satisfaction and loyalty.
  • Hotel Operations: Manage day-to-day hotel operations, including front-of-house, housekeeping, and back-of-house teams, to ensure seamless delivery of services.
  • Team Leadership: Lead, motivate, and develop a high-performing team, fostering a positive and inclusive work environment.
  • Business Growth: Identify opportunities to drive business growth, improve efficiency, and increase revenue.

What We Offer:

  • Competitive Salary: Up to £ per hour
  • Permanent Contract: We offer permanent contracts, with guaranteed hours and a clear career path.
  • Benefits Package: Enjoy a comprehensive benefits package, including a Whitbread Benefits card, pension scheme, and discounts on Premier Inn rooms and Whitbread Restaurants.
  • Training and Development: Receive ongoing training and development opportunities to enhance your skills and career progression.

Requirements:

  • Leadership Experience: Proven leadership experience in a customer-facing role, with a track record of delivering exceptional customer experiences.
  • Operational Management: Strong operational management skills, with experience of managing teams and driving business growth.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.

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