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Customer Service Team Lead

2 months ago

Edinburgh, Edinburgh, United Kingdom World Duty Free Group Full time

Job Summary

We are seeking a highly skilled and experienced Retail Store Operations Manager to join our team at World Duty Free Group. As a key member of our store management team, you will be responsible for leading and managing a team of retail professionals to deliver exceptional customer service and drive business results.

Key Responsibilities

  • Lead and manage a team of retail professionals to achieve sales and customer service targets
  • Develop and implement effective store operations strategies to drive business growth and improve customer experience
  • Collaborate with cross-functional teams to ensure seamless execution of business plans and initiatives
  • Conduct regular team meetings to review performance, set goals, and identify areas for improvement
  • Ensure effective use of manpower planning tools to optimize team performance and customer service
  • Regularly review sales, hourly, daily, and weekly reports to identify business needs and opportunities
  • Coordinate with internal stakeholders to resolve customer complaints, replenish stock, and drive sales growth

Requirements

  • Proven experience in managing a team in a retail customer service and sales environment
  • Excellent interpersonal and communication skills, with the ability to articulate clearly at all levels of the organization
  • Ability to work in a fast-paced environment and adapt to changing business needs
  • Strong analytical and problem-solving skills, with the ability to make informed decisions
  • Ability to work collaboratively with cross-functional teams to achieve business objectives

What We Offer

  • A comprehensive training program to ensure a smooth transition into the role
  • A supportive and collaborative team environment that encourages growth and development
  • A competitive salary and benefits package, including a company bonus scheme, employee assistance program, and discounts on products and services
  • Opportunities for career advancement and professional growth within the World Duty Free Group