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Fraud Analyst

1 month ago

London, Greater London, United Kingdom Trustpilot, Inc. Full time
About the Role

We are seeking a highly skilled Fraud Detection Analyst to join our international Fraud & Investigations team at Trustpilot, Inc. As a key member of our team, you will play a critical role in enhancing online trust and protecting consumers and businesses worldwide.

Key Responsibilities
  1. Identify and analyze fraud trends, utilizing expert knowledge of SQL, Google BigQuery, and Google Looker to curate a deep understanding of fraudulent behavior on our platform.
  2. Develop and formulate rules to mitigate fraudulent behavior across our platform, based on your analysis.
  3. Conduct ad-hoc investigations of escalated cases related to potential misuse of our platform, and assist with media, legal, and customer cases.
  4. Collaborate with our data science experts to drive technological and procedural advancements in identifying fraudulent activity.
  5. Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively.
  6. Serve as the primary point of contact for other departments within Trustpilot, providing analysis of customer and reviewer behavior on the platform.
  7. Present and communicate the results of analyses and investigations to various stakeholders across the department and wider company.
  8. Report to and work closely with our Lead Fraud & Investigation Analyst.
Requirements
  1. Bachelor of Science (BSc) or Master of Science (MSc) degree in a field related to Science, Mathematics, or Computer Science, or similar industry experience.
  2. Experience in answering complex questions using large datasets and the ability to translate complex data into easily understandable reports.
  3. Experience writing queries and preparing reports using SQL or equivalent language.
  4. Motivation to pursue self-learning and broaden your competencies when presented with fresh challenges.
  5. Prior knowledge of formulating rules to combat fraudulent behavior is a valuable asset.
What We Offer
  1. A range of flexible working options to dedicate time to what matters to you.
  2. Competitive compensation package + bonus.
  3. 25 days holiday per year, increasing to 28 days after 2 years of employment.
  4. Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  5. Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
  6. Pension and life insurance.
  7. Health cash plan, online GP, 24/7, Employee Assistance Plan.
  8. Full access to Headspace, a popular mindfulness app to promote positive mental health.
  9. Paid parental leave.
  10. Season ticket loan and a cycle-to-work scheme.
  11. Central office location complete with table tennis, a gaming corner, coffee bars, and all the snacks and refreshments you can ask for.
  12. Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  13. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
  14. Independent financial advice and free standard professional mortgage broker advice.
About Us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan, and New York.

Our purpose to help people and businesses help each other is a tall order, but we keep it real.