Frontline Support Operations Coordinator

4 days ago


Bradford, Bradford, United Kingdom Recruitment Revolution Full time £25,454 - £30,454
About the Opportunity

This is an exciting opportunity for someone who enjoys solving problems and delivering exceptional customer experiences.

As a Frontline Support Operations Coordinator, you will be responsible for providing support to customers via various channels, handling basic inquiries, troubleshooting common issues, and managing general support requests.

Key Responsibilities:

  • Responding promptly to customer inquiries via support channels
  • Providing friendly and professional support, ensuring a positive customer experience
  • Logging and managing support tickets in our ticketing system, ensuring accurate and detailed records
  • Prioritising and escalating unresolved issues to Tier 2 Support Specialists as needed

Requirements:

  • Previous experience in a customer service or support role, preferably in a SaaS or technology environment
  • Hubspot, Halo, Salesforce) is a plus
  • Technical SQL/Database skills is an advantage

Benefits:

  • Life assurance
  • Pension
  • Holiday purchase scheme
  • Long service awards
  • Contribution towards membership fees
  • Employee assistance programme
  • Health cashback plan

Salary: £+ benefits package including pension, life assurance, employee assistance programme, discounted gym memberships and more.

Estimated Salary: £20,000 - £25,000 per annum



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