Hospitality Ambassador

4 weeks ago


Nottingham, Nottingham, United Kingdom edyn Full time

Head Host Role Overview

We are seeking a highly skilled and experienced Head Host to join our team at SACO Nottingham. As a key member of the reception team, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our guests.

Key Responsibilities

  • Supervise and train the House Host team to deliver exceptional guest service
  • Provide a warm welcome and ensure a smooth guest journey from reservation to checkout
  • Identify opportunities to maximise revenue and occupancy levels
  • Train the House Host team to provide excellent customer service
  • Support the Assistant General Manager to ensure high standards of apartments
  • Participate in weekend shifts and take payments, cash handling, and end-of-day reconciliation
  • Manage reservations and queries through various channels

Requirements

  • Proficiency in written and spoken English language
  • Customer Service Skills
  • Proficient with IT systems and software, including Microsoft Office
  • Attention to detail, decision-making, sales ability, influencing skills, and problem-solving
  • Previous customer-focused role in hospitality required (minimum 1 year)

Benefits

  • Competitive salary
  • Bonus scheme
  • 22 days' holiday (plus the option to buy more)
  • Wellbeing benefits, including a cash plan and Employee Assistance Programme
  • Free nights in our properties
  • Recognition schemes
  • Excellent travel and development opportunities
  • Pension (tax-efficient)
  • Sick pay
  • Other benefits tailored to you

About edyn

edyn is a company that believes travel should be a rich journey of discovery. Our brands, including SACO, Locke, and Cove, offer soulful hospitality firmly rooted in local neighbourhoods. We create sanctuaries for free-thinking urbanites across Europe.

Diversity, Equity, and Inclusion Statement

edyn's Purpose is to build brands designed around Soulful Hospitality. We create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity.


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