Hospitality Ambassador for Nights
2 days ago
The Holiday Inn Derby Nottingham is seeking a highly motivated and customer-focused Nights Guest Service Assistant to join our team.
About the RoleThis dynamic role involves ensuring every guest receives a safe and outstanding experience during out-of-hours. As part of our team, you will be responsible for supporting your hotel in achieving all brand and company metrics and objectives.
You will build and develop relationships with guests, assessing their needs and adapting your style and approach accordingly. Your primary goal is to ensure that all repeat guests, priority members, and VIPs receive recognition and appreciation.
To excel in this role, you will need to follow Standard Operating Procedures (SOPs) to maintain consistent hospitality for all guests. Additionally, you will maintain a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products, and services to all guests.
Key Responsibilities- Support the hotel in achieving brand and company metrics and objectives.
- Build and develop relationships with guests to understand their needs.
- Ensure recognition and appreciation for repeat guests, priority members, and VIPs.
- Maintain consistent hospitality for all guests by following SOPs.
- Promote the hotel, products, and services to all guests.
Ideal candidates will have some previous experience in a fast-paced, customer-facing role and a passion for delivering outstanding customer service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using a range of technology, including Microsoft Office.
BenefitsWe offer an attractive rewards package, including:
- Annual Conference Event and Awards
- Apprenticeships
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
- 50% off food and beverage while staying in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
£25,000 - £30,000 per annum, depending on experience.
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