Account Growth Specialist
3 weeks ago
We are seeking an experienced Account Growth Specialist to drive business growth and achieve sales targets by cultivating and strengthening client relationships. As a key liaison between our clients and company, you will be responsible for building and nurturing strong relationships, understanding client needs, providing support, and ensuring exceptional customer satisfaction.
Key Responsibilities:- Manage a portfolio of client accounts, establishing clear client retention goals and milestones for clients and employees to work toward.
- Drive commercial discussions with clients, promoting the value of our products and upselling services and products.
- Build strong customer relationships, ensuring exceptional customer experience and satisfaction.
- Educate clients on product features, conduct training courses, and provide educational materials.
- Review customer complaints and concerns, seeking to improve the customer experience.
- Collaborate with cross-functional teams, such as customer success, sales, product, and engineering, to ensure seamless implementation and delivery of our solutions.
- Monitor client performance metrics, proactively identifying opportunities to improve fraud prevention strategies.
- Stay updated on the digital fraud landscape, applying knowledge to enhance client relationships and develop tailored solutions.
- Provide regular feedback to clients and internal stakeholders, sharing insights and recommendations to optimize services and drive client satisfaction.
The ideal candidate will have at least 3 years of experience as an Account Manager or in a similar position, preferably with prior startup sales experience. Exceptional communication skills, a track record of taking the initiative, and familiarity with managing a portfolio of client accounts are essential. Experience driving commercial discussions and presenting solutions to clients, particularly in the area of fraud prevention, is highly desirable.
We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience. Additional benefits include an employee stock ownership plan (ESOP), hybrid working environment, flexible core hours, generous holiday allowance, and private health insurance.
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