Residential Operations Manager
2 days ago
We are seeking an experienced Residential Operations Manager to oversee the day-to-day operations of a busy student residence.
This role involves ensuring a safe, high-quality living environment for residents while managing staff, maintenance, budgeting, and compliance with housing standards.
- Oversee the daily management and inspection of the property to ensure high standards are met.
- Conduct thorough inspections at the end of contracts and charge for any damages as appropriate.
- Coordinate all aspects of property preparation for student move-ins, including cleaning, maintenance, and inventories.
- Update marketing channels and websites with current rates, contract terms, and availability.
- Organize community-building events for residents to enhance satisfaction and retention.
- Provide excellent customer service, resolving resident inquiries and complaints professionally and efficiently.
- Perform monthly Health & Safety inspections of all residential units and communal areas.
- Prepare and present quarterly financial reports.
- Build positive relationships with universities, local agencies, and stakeholders.
- Maintain effective communication channels to promote the property to prospective residents.
The ideal candidate will have experience in property or residence management, including maintenance oversight and community engagement. Strong customer service skills are essential, with the ability to deliver a high-performance culture.
A strong proficiency in Microsoft Office, especially Excel, is required.
We estimate the salary for this position to be around £30,000 - £40,000 per annum, depending on experience.
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