Orders Team Lead
7 days ago
As a key member of our Orders Team, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to lead a dynamic team of Order Advisors, fostering a collaborative spirit and promoting a proactive approach to tackling challenging customer service issues.
Key Responsibilities- Manage customer order inquiries and process orders efficiently.
- Coordinate deliveries and address after-sales issues with a focus on customer satisfaction.
- Collaborate closely with sales teams to enhance customer loyalty through outstanding service and support sales initiatives.
To succeed in this role, you will need:
Skills and Qualifications- Effective teamwork and cooperation skills, with the ability to manage conflicts and motivate others.
- Analytical thinking and problem-solving skills, with the ability to break down complex issues systematically.
- Excellent communication skills, with proficiency in Microsoft Office and relevant IT systems.
- A strong service orientation, with a focus on meeting the needs of both external customers and internal colleagues.
- The ability to build and maintain strong networks to achieve work-related goals.
- Demonstrated initiative, with the ability to go beyond expectations and identify opportunities to enhance outcomes or resolve issues independently.
We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience. Additionally, you will receive:
- A guaranteed Christmas holiday period.
- Development opportunities to enhance your career growth.
- A comprehensive benefits package, including 34 days annual leave (inclusive of bank holidays) and a range of employee discounts.
Marshalls is a leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. With a commitment to innovation and sustainability, we strive to make a positive impact on the world around us.
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Orders Team Leader
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Stockton-on-Tees, Stockton-on-Tees, United Kingdom Marshalls Full timeOrders Team Leader Role OverviewAt Marshalls, we're committed to delivering exceptional customer experiences. As an Orders Team Leader, you'll play a key role in elevating our customer service standards by leading a dynamic team of Order Advisors. Your primary responsibility will be to manage customer order inquiries, process orders, coordinate deliveries,...
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Orders Team Leader
4 weeks ago
Stockton-on-Tees, Stockton-on-Tees, United Kingdom Marshalls Full timeOrders Team Leader Role OverviewAt Marshalls, we're committed to delivering exceptional customer experiences. As an Orders Team Leader, you'll play a vital role in elevating our customer service standards by leading a dynamic team of Order Advisors. Your key responsibilities will include managing customer order inquiries, processing orders, coordinating...
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Stockton-on-Tees, Stockton-on-Tees, United Kingdom Marshalls Full timeOrders Team LeaderAt Marshalls, we're committed to delivering exceptional customer experiences. As an Orders Team Leader, you'll play a vital role in elevating our customer service standards. Your key responsibilities will include managing customer order inquiries, processing orders, coordinating deliveries, and addressing any after-sales issues with a...
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