Orders Team Lead

7 days ago


StocktononTees, Stockton-on-Tees, United Kingdom Marshalls Full time
About the Role

As a key member of our Orders Team, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to lead a dynamic team of Order Advisors, fostering a collaborative spirit and promoting a proactive approach to tackling challenging customer service issues.

Key Responsibilities
  • Manage customer order inquiries and process orders efficiently.
  • Coordinate deliveries and address after-sales issues with a focus on customer satisfaction.
  • Collaborate closely with sales teams to enhance customer loyalty through outstanding service and support sales initiatives.
Requirements

To succeed in this role, you will need:

Skills and Qualifications
  • Effective teamwork and cooperation skills, with the ability to manage conflicts and motivate others.
  • Analytical thinking and problem-solving skills, with the ability to break down complex issues systematically.
  • Excellent communication skills, with proficiency in Microsoft Office and relevant IT systems.
  • A strong service orientation, with a focus on meeting the needs of both external customers and internal colleagues.
  • The ability to build and maintain strong networks to achieve work-related goals.
  • Demonstrated initiative, with the ability to go beyond expectations and identify opportunities to enhance outcomes or resolve issues independently.
What We Offer

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience. Additionally, you will receive:

  • A guaranteed Christmas holiday period.
  • Development opportunities to enhance your career growth.
  • A comprehensive benefits package, including 34 days annual leave (inclusive of bank holidays) and a range of employee discounts.
About Us

Marshalls is a leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. With a commitment to innovation and sustainability, we strive to make a positive impact on the world around us.


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